We value each and every Swiss America client and place a strong emphasis on maintaining a long-term relationship with trust and transparency.
Customer satisfaction is very important to us, especially in a world fraught with investment disappointment. To ensure our customers' concerns are resolved in a timely fashion and to their satisfaction we have established the following 5-step complaint resolution procedure.
5-step complaint resolution process
Step 1
All complaints must be submitted in writing to ensure the process is managed efficiently and effectively and that all parties agree upon the specific details.
Step 2
Written acknowledgement of receipt of your inquiry will be sent within 7 working days and a full response will be sent within 14 days.
Step 3
We evaluate all Swiss America complaints equitably and will respond as soon as we have completed our investigation.
Step 4
All written complaints received by Swiss America will then be reviewed and dealt with by Swiss America General Manager, Steven Carnow.
Step 5
If a complaint is not resolved to your satisfaction, you may elect to contact the Better Business Bureau or Numismatic Consumer Alliance to help adjudicate the matter.
Contact Swiss America
We encourage you to address your complaints, queries and concerns about your business dealings with Swiss America to us via U.S. mail at:
Swiss America
15018 N. Tatum Blvd.
Phoenix, Arizona, 85032
ATTN: Steve Carnow
or via email: info@swissamerica.com
Swiss America’s commitment
Since 1982 Swiss America has served tens of thousands of satisfied customers. We take pride in our forty-year record without any outstanding, unresolved complaints.
While occasional problems with service or merchandise are, to some extent, inevitable; dissatisfied customers are not. Our goal is to make every Swiss America experience as rewarding as possible.
Sincerely,
Dean Heskin,
CEO, Swiss America
